Community Works
A Civic Services platform that simplifies planning, permitting,
inspections, licensing and compliance enforcement for government agencies and the communities they serve.
Next Generation Civic Services
Self-Funded SaaS
Remove the accessibility, financial, and storage challenges of taking your department digital. Our no-cost contracting model enabled by end-user-paid transaction fees makes cost-effective digital government a reality. While secure 24/7/365 online access and cloud hosting, take the stress out of data management and storage.
Customizable Platform
Accommodates your Planning Department and Environmental Health Department operational rules and local regulations.
Secure by Design
User authentication, role-based access control, encrypted data transmission.
Branded Portal
A customized user experience that reflects your brand, engaging all stakeholders in one place with the right information at any time.
Online Payment
Assure customers and agency staff of improved transaction time and 24x7x365 convenience with online payments.
Real-Time Analytics
At-a-glance agency performance metrics help administrators guide their team every step of the way.
PLATFORM MODULES
Electronic Plan Submission & Review
Digitally review building plans from anywhere. Upload, comment, and request revisions right from your computer or tablet. Builders, architects, and other end-users with applicant-set record access can submit, track, manage, and update plans digitally.
Permitting
Apply the CW smart workflow to agency permitting processes. Seamlessly receive electronically submitted applications; track, approve or deny permits across multiple departments. Applicants are always in the loop with digital access to the complete permitting process, online payment, step-by-step tracking, and real-time notifications specific to each user’s project needs and communication preferences.
Mobile Inspections
Manage your inspection schedule digitally, route your day, and perform inspections on a tablet from the field. CW inspection forms are designed for mobile use on a tablet accessible anywhere. Leave the sticky notes behind; all inspection site data is easily accessible from inspection forms. Save related data, notes for future inspections, and images before you even leave the site. Applicants will be delighted with real-time inspection reports emailed to them and uploaded to their inspection request.
Code Enforcement & Compliance
Code enforcement can be messy and complex. But with smart forms, mobile collection capability, and a centralized collection point for all case data, agencies gain a clear view of the violation and help community members become compliant efficiently.
Service Requests & Complaint Management
Omnichannel collection points allow for effective engagement with citizens and businesses. Smart forms tailored to your process save staff time in routing, tracking, and resolving issues.
Licensing
Intelligent automation drives licensing applications and renewal. Integrate licensing data across agencies to save valuable time and resources.
Reporting & Business Intelligence Analytics
Integrated reporting tools use the data and metrics gathered through the digitization of forms and processes to provide department-wide insight about performance, timeliness, and more. Identify reports that are critical to management and have them automatically run at preferred intervals.
Electronic Plan Submission & Review
Digitally review building plans from anywhere. Upload, comment, and request revisions right from your computer or tablet. Builders, architects, and other end-users with applicant-set record access can submit, track, manage, and update plans digitally.
Permitting
Apply the CW smart workflow to agency permitting processes. Seamlessly receive electronically submitted applications; track, and approve or deny permits across multiple departments. Applicants are always in the loop with digital access to the complete permitting process, online payment, step-by-step tracking, and real-time notifications specific to each user’s project needs and communication preferences.
Mobile Inspections
Manage your inspection schedule digitally, route your day, and perform inspections on a tablet from the field. CW inspection forms are designed for mobile use on a tablet accessible anywhere. Leave the sticky notes behind; all inspection site data is easily accessible from inspection forms. Save related data, notes for future inspections, and images before you even leave the site. Applicants will be delighted with real-time inspection reports emailed to them and uploaded to their inspection request.
Code Enforcement & Compliance
Code enforcement can be messy and complex. But with smart forms, mobile collection capability, and a centralized collection point for all case data, agencies gain a clear view of the violation and help community members become compliant efficiently.
Service Requests & Complaint Management
Omnichannel collection points allow for effective engagement with citizens and businesses. Smart forms tailored to your process save staff time in routing, tracking, and resolving issues.
Licensing
Intelligent automation drives licensing applications and renewal. Integrate licensing data across agencies to save valuable time and resources.
Reporting & Business Intelligence Analytics
Integrated reporting tools use the data and metrics gathered through the digitization of forms and processes to provide department-wide insight about performance, timeliness, and more. Identify reports that are critical to management and have them automatically run at preferred intervals.
Benefits of Community Works
Designed for Community Development, Environmental Health, and Planning Departments specifically, yet useful to any agency looking to digitize any of the processes enabled through Community Works core modules.
Inter-departmental Collaboration
The system’s functionality as a central submission point fosters inter-departmental communication and collaboration, increased productivity within agencies, and improved performance tracking and goal setting for government leaders.
Streamlined Business Processes
Intelligent automation streamlines government business processes saving time and money for both agencies and stakeholders.
Agency Empowerment
The modular approach allows for agency-tailored system specifications. Agencies are empowered to improve upon their own processes rather than conform to technology dictated steps.
Government-to-Citizen Connection
Community Works allows governments to connect with their citizens and businesses anytime, anywhere creating a more dynamic relationship that enables the creation of creative and sustainable communities.
Are you looking for a partner to drive digital transformation?
BIC’s SOC2 Type2 certification and compliance with Data Protection regulations are reflective of our commitment to earning trust in our services by proving our competencies.